Privacy Policy | Arista Essence Co., Ltd.

01

Data Controller

Arista Essence Co., Ltd., registered at 388/14 Biz Galleria, Nuanchan Rd., Nuanchan, Bueng Kum, Bangkok 10230, Thailand, is the data controller responsible for processing your personal data.

02

Information We Collect

We collect the following categories of personal data when you interact with our website, submit enquiry forms, or communicate with our sales team:

Contact details — full name, company name, email address, phone number
Business information — buyer type, region, product interest, estimated order volume
Technical data — IP address, browser type, pages viewed, referral source (collected automatically via server logs)
Communication records — messages, quote requests, and correspondence with our team

03

How We Use Your Data

To respond to wholesale enquiries and provide pricing quotations
To process orders and manage trade accounts
To send relevant product updates and price lists (only with your consent)
To improve our website functionality and user experience
To comply with legal and regulatory obligations

04

Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share data with logistics partners solely for order fulfillment, and with regulatory authorities when required by law.

05

Data Retention

Personal data is retained only as long as necessary for the purposes described above, or as required by applicable law. Quote enquiry data is retained for up to 24 months. Trade account records are retained for the duration of the business relationship plus 5 years.

06

Your Rights

Under the PDPA, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent at any time. To exercise your rights, contact us at sales@arista.co.th.

07

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

08

Contact

For any privacy-related enquiries or requests, please contact: sales@arista.co.th or write to our registered office address.